Course Features

Delivered on Teams
Delivered Face to Face
Blended Delivery


This course is for anyone who deals with customers, both Internal and External, whether front of house or over the telephone. It’s a great introduction to understanding the wants and needs of a customer and how to build a relationship with them.


  • Understand the difference between the Customer Needs and the Organisational Needs
  • Understand the concept of Corporate Image
  • Understand how people should be treated when they visit or telephone your company
  • Gain an understanding of Communication Skills and Body Language
  • Know how to build rapport
  • Be able to use questioning and listening skills to get the facts
  • Be able to identify different types of Customers and assess their needs
  • Address the issues of dealing with difficult and aggressive customers
  • Gain an introductory knowledge of Sales and the Sales Process


A passion for customer service.

Course Information

Pre-Requisites: None

Course Duration: 2 Days

A Great Tutor

We have many excellent tutors with vast amounts of experience available for teaching this course. Whoever you are taught by, you are guaranteed a great service!